Capabilities
26/05/2009
Through investment in equipment, technology,
and people; coupled with our extensive branch network, product support
solutions & programs; we strive to keep your equipment running while
lowering operating and life cycle cost.
Network Coverage
Our Branches are:
- Connected to an on-line ‘live’
Parts Inventory System that carries 60,000 line items.
- Linked using the ANTARES system
to the Caterpillar Distribution Network.
- Fully equipped with the latest
service diagnostic tools, facilities, equipment and trained technicians
ensuring quality repair services.
- Dedicated in providing the
best service through our Product Support Specialists and technical expertise.
Inventory Support
To provide an efficient and effective inventory
support to our customers, we have in place an on-line and real-time inventory
system that links all our 22 branches and five depots throughout Peninsular
Malaysia, Sabah, Sarawak, Brunei and Singapore. Our inventory system is
also connected to Caterpillar worldwide satellite-based ANTARES system,
which provide us with access to Caterpillar worldwide facilities. This
system provides us the capability to identify parts, location and filling
of customers’ orders in a speedy manner.
To date, we have over 58,000 line items available
in Malaysia and Brunei. We are further backup by Caterpillar Asia Distribution
Center that has more than 195,000 line items available. This combination
has provided our customer with 98% parts availability ex-stock. In the
event of a part not being available in Tractors Malaysia and Caterpillar
Asia Distribution Center, ANTARES system will allow Tractors Malaysia to
conduct a worldwide search at 20 major Cat parts distribution centers around
the world. Within a few hours, the required items will be on its way to
our customers.
People
Tractors Malaysia’s Product Support personnel
consist of 700 staffs throughout Malaysia and Brunei. With 350 skilled
engineering support personnel, 85 experienced and skilled Product Support
Specialists and 250 Parts & Inventory supporting staffs, each branch
is dedicated to provide customers all the support they needed to maximize
their equipment availability and minimize downtime and operating cost.
Tractors Malaysia continuously trains our personnel to meet and exceed
the industry standards and fast-paced customer requirements.
Technical Support
With direct access to the Caterpillar Network,
latest technical information, product updates, and world-wide Caterpillar
expertise and experience are readily available for Tractors Malaysia to
provide high quality and comprehensive technical support to our customers.
Our personnel are trained internally and
by Caterpillar to deliver high standard services to our customers. Our
facilities equipped with advance tooling and testing equipment further
enhances our capability in providing technical support to our customers.